Order by Wednesday 22nd December for delivery before Christmas - Fine food delivered to your door!

Shipping & Returns

Returns Information

Customer Service Opening Hours

Monday - Friday

8.00am - 5.00pm

Returns Live Chat

Live Chat

If we are unavailable on the live chat please call us or drop us an email and we will get back to you as soon as possible.

Returns Phone Number.

Call us at 01473 217788

Returns Email Address.


Returns Postal Address.

Cavendish House, 75, Cavendish Street, Ipswich, Suffolk, IP3 8AX

Shipping Information

We deliver to all UK mainland postcodes on a 3-5 day delivery service.

FREE DELIVERY on all UK orders over £50. Any orders below £50 are delivered at a cost of £2.99.

We currently do not ship outside of the UK mainland, but please revisit our website again soon as we plan to expand our delivery service outside of the UK mainland in the near future. 

We offer an order tracking service with all of our deliveries so you always know where your order is and when you will be receiving it. You will receive your tracking details once your order has been dispatched.

For more detailed information on our delivery service please visit our FAQ’s page Deliveries & Ordering Online

Returns & Refunds

We take a lot of care in ensuring that our products get to you in one piece! However, if something isn’t perfect when it arrives please let us know via our online chat or email us at hello@pantryhouse.co.uk and we will do our best to resolve the issue.

Please notify us within 2 hours of your delivery if:

  • any of your items are missing from your order
  • you have received any goods that you did not order
  • the incorrect item has been sent
  • any of your goods are damaged/faulty
  • any food is past its best before date at time of delivery

You will be entitled to a full refund if the wrong products have been sent in your order, items from your order are missing, or if the goods are damaged/defective or out of date at point of delivery.

If you experience any issues with the taste or quality of the products themselves, please contact the manufacturer directly. You will find their details on the packaging of the product or on their website.

Returning your order

To arrange a return/refund please contact us via our online chat or email us at hello@pantryhouse.co.uk Please ensure you quote your order number so we can find your details as quickly as possible.

Once your refund/return has been approved we will send you a return slip via email. Pantry House will cover the cost of returning your order if the items are damaged, faulty or out of date.

If you have simply changed your mind the cost of postage will be deducted from your refund. The cost of postage is the same as our delivery charge, £2.99. We will make any refunds due to you as soon as possible. Please allow 14 days to receive your refund from the day we receive the order back from you.

Returns Address:

Cavendish House, 75, Cavendish Street, Ipswich, Suffolk, IP3 8AX

For more details please read our refund policy HERE

30 Day Guarantee

We hope you love the goods that you ordered, but if for any reason you change your mind and don’t want an item within your order you have the right to return your goods for a full refund within 30 days. Goods can only be returned if they are in the same condition in which they arrived; no seals can be broken.

If the items are not faulty, and you have simply just changed your mind, it is your responsibility to cover the cost of returning the goods. This does not affect your statutory rights.

Please refer to our FAQ’s page How do I return my order? for details on how to return your order.

If you still haven’t found the information you were looking for head to FAQ’s page where you can find more helpful information.

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